Returns & Refunds
We hope that you love all your purchases from Main Character Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item is not be eligible for return.
ALL DISCOUNTED SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGES.
Items must be in perfect condition to be accepted for return. All tags must still be attached! Any signs of wear such as makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will not be accepted.
If it does not fit and you would like to exchange - we do offer exchanges, but most of our items sell quickly so that is not always available. We will do our best to accommodate.
What Can Be Returned
To be eligible for a return, items must be:
In their original, unused condition
In the original packaging
Accompanied by proof of purchase, which is your order number or receipt
What Cannot Be Returned
Gift cards
Downloadable or digital products
Items marked as final sale
Personalised or custom made items
How to Return an Item
Contact us
Reach out to our support team with your order number and the reason for the return.
Receive instructions
We will send a return shipping address and a return label where one applies.
Ship the item
Pack the item securely and send it back to us.
Receive your refund
Once we have received and inspected the item, we process your refund.
Refunds
Refunds are processed within 5 to 10 business days of us receiving the returned item, back to your original payment method.
| Refund | When it applies |
|---|---|
| Full refund | The item comes back in its original condition and within the return window. |
| Partial refund | The item shows signs of use, or its original packaging is missing. |
Original shipping costs are not refundable unless the return is down to our error, such as the wrong item or a faulty one.
Exchanges
Want a different size or colour? Contact us to arrange an exchange. Exchanges depend on what is in stock.
Damaged or Faulty Items
If an item arrives damaged or faulty, contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund at no cost to you.
Still Not Sure?
If anything here does not cover your situation, tell us what happened and we will sort it out.